Terms of Use

1. Definitions

• "Platform" means the website www.reratracker.com, the mobile application ReraTracker, all subdomains including app.reratracker.com and loans.reratracker.com, and any APIs, tools, dashboards, reports, advisory services, or content made available by the Company.
• "Content" means all data, text, analytics, visualisations, reports, developer scores, project intelligence, market data, editorial content, photographs, graphics, user interface design, code, software, and any other materials published, made available, or accessible through the Platform.
• "RERA Data" means data sourced from or derived from filings made with the Haryana Real Estate Regulatory Authority (HRERA), the Uttar Pradesh Real Estate Regulatory Authority (UPRERA), or any other statutory real estate regulatory body.
• "User Content" means any content, data, feedback, communications, or information submitted by you to the Platform.
• "Subscription" means any paid access tier, membership plan, or premium service purchased by you on or through the Platform.
• "Advisory Services" means the transaction advisory, deal closure, NRI desk, and associated consultation services offered by the Company or its affiliates through the Platform.

2. Eligibility

The Platform is available only to individuals who are at least 18 years of age and are competent to enter into a legally binding contract under the Indian Contract Act, 1872. By using the Platform, you represent and warrant that you meet these requirements. If you are accessing the Platform on behalf of a corporate entity, partnership, or institution, you represent that you have the authority to bind that entity to these Terms, and references to "you" shall include that entity.

3. Permitted Use

Subject to these Terms, the Company grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for lawful purposes, specifically:

• Researching, tracking, and analysing real estate projects, developers, and market data in the National Capital Region and across India.
• Accessing RERA-verified data, project intelligence, developer trust scores, price history, and market analytics for personal investment research or professional use as per your subscribed tier.
• Using advisory services offered by the Company for real estate transaction support.
• Accessing tools such as portfolio dashboards, watchlists, price alerts, and payment milestone trackers as available under your subscription tier.

You agree to use the Platform strictly in compliance with:

• The Information Technology Act, 2000, and the rules made thereunder.
• The Digital Personal Data Protection Act, 2023 (“DPDPA”).
• The Real Estate (Regulation and Development) Act, 2016 (“RERA”).
• The Consumer Protection Act, 2019.
• All other applicable Indian laws, rules, regulations, and guidelines.

4. Prohibited Conduct

You expressly agree not to, and not to permit any third party to:

• Use the Platform for any unlawful, fraudulent, deceptive, abusive, harassing, defamatory, obscene, or otherwise objectionable purpose.
• Scrape, crawl, index, copy, reproduce, extract, or harvest any Content, data, or RERA Data from the Platform by automated means, bots, scripts, data mining tools, or any other method, whether or not the Content is publicly accessible, without the Company's prior written consent.
• Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, data models, scoring methodologies, or underlying structure of the Platform or any of its components.
• Circumvent, bypass, or interfere with any access control mechanism, authentication system, security measure, or rate-limiting feature implemented on the Platform.
• Use the Platform or any Content derived from it to build, operate, enhance, or train any competing product, service, algorithm, or dataset without the Company's explicit prior written consent.
• Republish, redistribute, resell, sublicense, or commercially exploit any Content, data, analytics, or reports from the Platform without the Company's express written authorisation.
• Impersonate any person or entity, or falsely represent your affiliation with any person, entity, developer, broker, or institution.
• Transmit viruses, malware, ransomware, or any other harmful, disruptive, or destructive code through or in connection with the Platform.
• Attempt to gain unauthorised access to any part of the Platform, its underlying servers, databases, or any connected system or network.
• Use the Platform to solicit, collect, or store personal information about other users without their consent.
• Post, upload, or transmit any User Content that is false, misleading, defamatory, infringing of third-party intellectual property rights, or otherwise in violation of applicable law.
• Use the Platform in any manner that could damage, disable, overburden, or impair its functionality, performance, or availability.

5. Intellectual Property

All Content on the Platform, including but not limited to data compilations, analytics methodology, developer trust scores, market intelligence models, editorial content, visualisations, software code, user interface design, logos, trademarks, and the "ReraTracker" brand name and logo, is owned by Zeno Ventures Private Limited or its licensors and is protected by the Copyright Act, 1957, the Trade Marks Act, 1999, and applicable international intellectual property laws.

The Company's data products, including its developer trust score methodology, RERA data indexing framework, price history engine, and project intelligence parameters, constitute proprietary compilations and databases protected under Indian copyright law. The effort, skill, and investment involved in creating, selecting, coordinating, and arranging the data constitutes original authorship independent of the underlying RERA filings, which are government records.

Nothing in these Terms grants you any right, title, or interest in or to the Platform or its Content beyond the limited licence expressly granted herein. All rights not expressly granted are reserved by the Company.

6. Limited Redistribution

You may share limited excerpts of publicly available Content from the Platform for non-commercial, personal, educational, or journalistic purposes, provided you:

• Include full and prominent attribution: “Source: ReraTracker / Zeno Ventures Private Limited (reratracker.com)”.
• Do not alter, modify, truncate, or remove any data, branding, methodology references, or caveats from the Content.
• Include a hyperlink to the specific page on www.reratracker.com from which the Content is sourced.
• Do not use the Content in any manner that implies endorsement by, affiliation with, or sponsorship by ReraTracker or the Company.

Any commercial redistribution, white-labelling, re-publication, incorporation into competing products or services, use in institutional reports sold for consideration, or use in AI training datasets is strictly prohibited without the Company's prior written consent. To request commercial licensing, contact [email protected].

7. Data Accuracy, Nature of Content, and Investment Disclaimer

The Company strives to provide accurate, RERA-verified, and up-to-date information. However:

• RERA Data is sourced from government regulatory portals (HRERA, UPRERA) and reflects the information filed by developers. The Company does not independently verify the accuracy of developer filings with physical site inspections or independent audits.
• Price data, market analytics, and developer trust scores are derived from a combination of RERA filings, sub-registrar transaction records, publicly available information, and the Company's proprietary analytical framework. These are indicative and may not reflect the most current market conditions.
• Developer trust scores, project ratings, and editorial assessments represent the Company's analytical opinions based on available data and do not constitute a guarantee of developer performance, project delivery, or investment returns.
• The Platform is provided on an “as is” and “as available” basis. The Company makes no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, completeness, or non-infringement.
• The Company is not responsible for any direct, indirect, incidental, consequential, special, or exemplary losses arising from your use of, or reliance on, the Platform, its Content, or any advisory service, including but not limited to losses arising from investment decisions, property purchases, or transactional disputes.

Real estate transactions involve significant financial, legal, and regulatory risk. You assume full responsibility for all decisions made in reliance on the Platform.

8. Advisory Services

The Company offers transaction advisory services, NRI desk services, and deal closure support through the Platform. These services are provided by trained advisors and are subject to separate engagement terms communicated at the time of service. You acknowledge that:

• Advisory services are not a substitute for independent legal, financial, or technical due diligence.
• The Company's advisory services are facilitative in nature and do not create an agency, fiduciary, or broker relationship unless separately agreed in writing.
• The Company does not guarantee the completion, pricing, or outcome of any real estate transaction facilitated through its advisory services.

Any advisory fees, referral arrangements, or commercial relationships with developers are disclosed to users at the time of engagement. The Company's research and editorial functions are maintained independently of its transaction services.

9. Subscriptions and Payments

Access to certain features of the Platform requires a paid Subscription. By purchasing a Subscription:

• You authorise the Company to charge your selected payment method for the Subscription fee at the frequency specified at the time of purchase.
• Subscription fees are inclusive of applicable taxes. The Company reserves the right to revise Subscription pricing with 30 days' prior notice to registered users.
• Subscriptions are non-refundable except as required by applicable Indian law, including the Consumer Protection Act, 2019. Refund requests must be submitted to [email protected] within 7 days of charge, and are subject to the Company's assessment of the circumstances.
• The Company may modify, suspend, or discontinue any Subscription tier or feature with reasonable notice. In such cases, pro-rated refunds for unused prepaid periods will be issued at the Company's discretion.
• Sharing account credentials or Subscription access with third parties is prohibited and may result in immediate account suspension.

10. User Accounts

To access certain features, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration and to update it as necessary.
• Maintain the confidentiality of your login credentials and not share them with any third party.
• Notify the Company immediately at [email protected] of any actual or suspected unauthorised use of your account.
• Accept responsibility for all activities that occur under your account, whether or not authorised by you.

The Company reserves the right to suspend or terminate your account without prior notice if it determines, in its sole discretion, that you have violated these Terms, provided false registration information, or engaged in conduct harmful to the Company, its users, or third parties.

11. Third-Party Services and Links

The Platform may integrate with, link to, or rely upon third-party services including payment gateways, analytics providers, mapping services, communication tools, cloud infrastructure providers, and government data portals. The Company:

• Is not responsible for the content, accuracy, availability, privacy practices, or security of any third-party service or website.
• Does not endorse any third-party product, service, or content accessible through the Platform.
• Recommends that you review the terms of use and privacy policies of all third-party services you access through or in connection with the Platform.

Your use of third-party services is at your own risk and is governed solely by the terms of those third parties.

12. Developer and Project Data: Right of Reply

The Company indexes and publishes data and editorial content about real estate developers and projects operating in the NCR and other Indian markets. Developers whose projects are indexed have the right to:

• Claim their developer profile on the Platform by contacting [email protected].
• Submit factual corrections supported by documentary evidence. Verified corrections will be reflected within a reasonable time.
• Submit a right-of-reply statement, which may be published alongside relevant editorial content at the Company's discretion.

Developers may not purchase, commission, or otherwise influence the Company's editorial content, trust scores, or data rankings. The Company's research and editorial standards are maintained independently of any commercial relationship. Developers who believe that any published content is false, defamatory, or in violation of applicable law may contact [email protected] with a detailed written complaint supported by evidence.

13. Limitation of Liability

To the maximum extent permitted by applicable Indian law, the total aggregate liability of Zeno Ventures Private Limited and its officers, directors, employees, agents, and affiliates for any claim arising from or related to the Platform, its Content, or these Terms shall not exceed the greater of: (a) the Subscription fees actually paid by you to the Company in the three months preceding the event giving rise to the claim; or (b) INR 5,000 (Indian Rupees Five Thousand).

The Company shall not be liable for any indirect, incidental, special, exemplary, consequential, or punitive losses, including loss of profits, loss of data, loss of goodwill, business interruption, or investment losses, even if advised of the possibility of such damages.

These limitations apply to the fullest extent permitted by law and reflect the allocation of risk between the parties as a condition of making the Platform available at the subscription prices offered.

14. Indemnification

You agree to indemnify, defend, and hold harmless Zeno Ventures Private Limited, its officers, directors, employees, agents, licensors, and affiliates from and against any and all claims, liabilities, damages, penalties, fines, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of or access to the Platform; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) your violation of any third-party rights, including intellectual property rights or privacy rights; or (e) any User Content you submit, post, or transmit through the Platform.

15. Force Majeure

The Company shall not be liable for any delay or failure in performance of its obligations under these Terms arising from causes beyond its reasonable control, including acts of God, natural disasters, government actions, internet outages, cyberattacks, pandemics, strikes, or failures of third-party service providers.

16. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict of laws principles. Any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, or its Content shall first be attempted to be resolved through good-faith negotiation between the parties. If not resolved within 30 days, the parties agree to submit to the exclusive jurisdiction of the competent courts located in Gurugram, Haryana, India.

Nothing in this clause prevents the Company from seeking urgent interim or injunctive relief from any court of competent jurisdiction to protect its intellectual property, confidential information, or other rights.

17. Modifications to Terms

The Company reserves the right to modify these Terms at any time. Material changes will be notified to registered users via email to their registered address and by a prominent notice on the Platform at least 14 days before the changes take effect. Your continued use of the Platform after the effective date of revised Terms constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using the Platform before the effective date.

18. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, or if not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.

19. Entire Agreement

These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and the Company with respect to the Platform and supersede all prior agreements, understandings, representations, and communications, whether written or oral.

20. Contact

For questions, complaints, or notices regarding these Terms:

For legal notices specifically, please mark the subject line: LEGAL NOTICE — RERATRACKER TERMS OF USE.